Privacy Policy

Renewed Hope for the Elderly & Senior Citizens (RHE) is committed to protecting the privacy and personal information of everyone who engages with our movement, including senior citizens, volunteers, partners, donors, and supporters. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have.

We handle personal data responsibly and in alignment with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. By using our website or submitting information through our forms, you agree to the practices described in this policy.

We collect information that you provide to us directly, which may include:

• Your name, age or age group, and gender.
• Contact details such as email address, phone number, and location or state.
• The type of registration or engagement you select (for example senior citizen member, volunteer, partner, or supporter).
• Messages, enquiries, and any information you include in contact or partnership forms.
• Organisation details where you engage with us as a corporate or institutional partner.

We may also collect limited technical information automatically when you visit our website, such as your browser type, device information, and general usage data, to help us keep the site secure and improve the experience.

We use the information we collect to:

• Register and manage members, volunteers, partners, and supporters.
• Respond to enquiries and communicate about our programmes and activities.
• Coordinate volunteer participation and programme delivery.
• Process and acknowledge partnership and sponsorship interest.
• Share updates, invitations, and news where you have chosen to hear from us.
• Improve our programmes, services, and website.
• Meet legal, regulatory, and reporting obligations.

We only use your information for the purposes for which it was provided, or for closely related purposes that you would reasonably expect.

We are committed to processing personal data lawfully, fairly, and transparently in alignment with the principles of the Nigeria Data Protection Regulation (NDPR). This means we collect only the information we need, keep it accurate, protect it, and use it for legitimate purposes.

We apply appropriate organisational and technical safeguards to protect personal data against unauthorised access, loss, misuse, or disclosure. While no method of transmission or storage is completely secure, we take reasonable steps to ensure that your information is handled with care.

Our website may use cookies and similar technologies to support essential functionality, remember your preferences, and understand how the site is used. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how parts of the website function.

We rely on trusted third-party service providers, such as email delivery and hosting providers, to operate our website and communicate with you. These providers process information only on our behalf and are expected to protect it in line with applicable data protection standards.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or incomplete.
• Request deletion of your information where there is no legal reason to retain it.
• Withdraw consent to communications at any time.
• Object to or restrict certain uses of your information.

To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable time and in accordance with applicable law.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, administrative, and reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

Our work centres on the welfare and dignity of elderly Nigerians, many of whom may be vulnerable. We handle the information of senior citizens and other vulnerable persons with particular care and respect. Our website and forms are not directed at children, and we do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how your information is handled, or if you wish to exercise your rights, please contact us at info@renewedhopefortheelderly.ng.